— Order tracking
Where is your order?
Enter your order number and email to track your parcel in real time. Once your order has shipped, you'll automatically receive an email with the tracking number.
Delivery information
Delivery times
3 to 5 working days in France, Belgium, Luxembourg and Switzerland from dispatch.
Shipping costs
Free from €50 spent, in all countries we deliver to. A standard rate applies below that (shown at checkout).
Available options
To your home, a pickup point or a parcel locker depending on your address — chosen at checkout.
Dispatch time
Orders processed within 24 to 48 working hours after payment is received.
— Frequently asked questions
About your order
When will I receive my tracking number?
As soon as your order ships, usually within 24 to 48 working hours after payment is confirmed. You'll receive an automatic email with the number and a link to track your parcel.
I haven't received a tracking email, what should I do?
First check your spam or junk folder. If you still have nothing after 48 working hours, contact us at contact@elyashapewear.fr with your order number and we'll resend the information.
The tracking says my parcel is stuck, what should I do?
A parcel can appear stuck for 2 to 4 days with no update between two scans. This is normal during transit. If there's still no movement after 6 working days, contact us and we'll open an investigation with the carrier.
Can I change the delivery address after ordering?
As long as the order hasn't shipped, yes. Contact us as soon as possible at contact@elyashapewear.fr with your order number and the new address. Once shipped, the address can no longer be changed.
My parcel is marked "delivered" but I haven't received it?
First check with your neighbours, building caretaker or nearest pickup point. If you can't find it, contact us within 7 days with your order number — we'll open an investigation with the carrier to locate your parcel or arrange a reshipment.